Refund Policy

1. Summary

We want you to feel good about working with us. Here's the short version of how refunds work at BrickWeb Studio:

• Free mockups stay free. If we send you a mockup and you decide not to proceed, you owe us nothing.
• Before design begins: if you've paid the build fee and we haven't started yet, you can get a full refund.
• After design begins: the fee is non-refundable, but you keep everything we've already produced for you.
• After delivery: no refund, but we'll fix any bugs for thirty (30) days at no charge.

This Policy is part of our Terms of Service. If anything below conflicts with a signed Order, the Order controls.

2. Free mockups

Before any payment, we'll build a no-cost mockup of a proposed website for your business. The mockup is genuinely free — there's nothing to refund because nothing was charged.

What we ask in return

The mockup is offered for your evaluation of our work. You may:

• View and share the mockup with anyone helping you decide (partners, family, accountants, etc.)
• Decline to proceed at any time, with no obligation

You may not:

• Use the mockup as a live website for your business without engaging us
• Copy the design and have it built by a third party
• Resell, white-label, or pass the mockup off as your own work
• Submit a mockup request under a false business identity, or for a business you don't own or represent

If we determine in good faith that you have used a mockup in any of the prohibited ways above, we may invoice you a flat fee of $199 for the design work performed. This is a liquidated-damages provision reflecting the reasonable estimate of our cost; it is not a penalty.

3. Build fee refunds

Once you accept an Order and pay the build fee, the following refund schedule applies based on the stage of work at the time of your cancellation request:

"Design started" means we have begun work on layouts, copy, or assets specific to your project, whether or not anything has been shared with you. We will tell you when we begin design work if you request confirmation.

Payment-processing fees charged by Stripe, your card network, ACH provider, or PayPal are non-refundable to us when we refund you. We deduct only the actual amount of those fees from the refund, not a markup.

Currency. Refunds are issued in U.S. dollars to the original payment method. Any exchange-rate movements between original payment and refund are at your bank's terms, not ours.

4. Post-delivery warranty (instead of refunds)

For thirty (30) days after final delivery, we'll fix any defect that prevents the site from materially conforming to the design you approved. There is no charge for this work. This warranty does not apply to:

• Changes you or any third party make to the deliverables after delivery
• Issues caused by third-party platforms, integrations, plugins, or services outside our control
• Failures of your domain registrar, your DNS, your email provider, or your chosen hosting provider
• Compatibility problems caused by browser or operating-system updates released after delivery
• Feature additions, content changes, redesigns, or other requests beyond the originally approved design

This warranty is your exclusive remedy after delivery and is provided in lieu of a refund. Additional work outside this warranty is available at our then-current rates and requires a written change order.

5. How to request a refund

To request a refund, email us at hello@brickwebstudio.com with the following:

• Your business name and the email address you used to pay
• The date of payment and the amount
• A short description of why you're requesting a refund

We respond to refund requests within three (3) business days. Approved refunds are issued to the original payment method within ten (10) business days. Your bank may take an additional few days to post the credit.

If we deny a refund request and you disagree, you may escalate the matter under the dispute-resolution procedure in our Terms of Service § 17.

6. Chargebacks

If you have a billing concern, please contact us first at hello@brickwebstudio.com so we can try to resolve it directly. Almost every dispute can be settled in a single email.

Initiating a chargeback or payment dispute before contacting us is a material breach of our Terms of Service. In that event:

• We may charge an administrative fee of $75 per disputed transaction to cover the costs imposed on us by the card network
• We may suspend ongoing work and withhold deliverable files pending resolution
• We may recover any successfully disputed amount, plus the administrative fee, as a debt owed

None of the foregoing waives or limits any consumer right you have under the Fair Credit Billing Act, the Electronic Fund Transfer Act, or other applicable law.

7. Exceptions and special situations

Termination by BrickWeb for cause

If we terminate the engagement because you have violated our Acceptable Use Policy (Terms § 10), made a material misrepresentation, or otherwise materially breached our Terms, fees paid are forfeited and not refundable.

Termination by BrickWeb without cause

If we terminate the engagement without cause attributable to you, we will refund the unearned portion of any prepaid fees, prorated to the work actually performed up to the date of termination.

Force majeure cancellation

If a force-majeure event (Terms § 15) continues for more than sixty (60) consecutive days and either party terminates the engagement, you will pay only for work actually performed up to the termination date and we will refund the unearned portion of any prepaid fees.

Domain renewals

Domain names are registered in your name with the registrar of your choice; BrickWeb does not collect or refund domain-renewal fees. Refund or cancellation of your domain is governed entirely by your registrar's terms.

Pause or abandonment

If you do not respond to a request for feedback, information, or approval for more than thirty (30) calendar days, your project is deemed complete and final (Terms § 6). No refunds apply to paused or abandoned projects. We may invoice any unpaid balance and treat the deliverables as accepted in their then-current state.

8. Contact

• Refund requests & billing: hello@brickwebstudio.com
• Legal & disputes: legal@brickwebstudio.com
• Mail: SignCrunch Inc., d/b/a BrickWeb Studio, 853 S. Peachtree St, Suite 107, Norcross, GA 30071

BrickWeb Studio is a trade name of SignCrunch Inc., a Georgia corporation. © 2026 SignCrunch Inc. All rights reserved.